Tracking your order
We will send you a shipping confirmation of your order. Our shipments are handled by TNT Post and TNT Post Parcel Service. If the order is too large to fit through the letterbox, it is sent via TNT Parcel Service. You will then find a 3S number in the shipping confirmation of your order. You can use this number to track the progress of your parcel at the TNT Post website (www.track-trace.com). Parcels are generally delivered at a different time of day to regular post.
After clicking the 3S number you may get the following message: ‘No shipments found for this combination’ (by combination it means the combination of the 3S number and the postcode to which the order is to be delivered). This message may mean that TNT Post has not yet processed the 3S number. In that case, check the following working day to see the status of your order. If the same message keeps appearing three days after your order was shipped, and you still have not received your order, please contact our customer service desk at firstname.lastname@example.org.