Please find more information regarding our returns policy below:

 

RETURNING ARTICLES

You can return the articles you bought from us under certain conditions. You cannot return tickets, downloads or CDs/DVDs if the cases are not (or no longer) sealed. You can send your returns to our PO box:

ABC Mail
Att: Sensation E-commerce
O.v.v. het ordernummer (voorbeeld: S00001 / 71456)
Postbus 115
1380 AC Weesp

The Netherlands

When we have received your return shipment, your payment will be transferred back into your account. 

Please note: If you return an article outside the set conditions or without stating a reason, this does not cancel your obligation to pay for the article, and we may decide not to process your future orders. When in doubt, please contact the Sensation Customer Service Desk.

 

RECEIVED THE WRONG ARTICLE?

Please always check whether the article you receive is the one you ordered. If you should have accidentally received a different article, you can return it within 14 days of receipt. To help us find out how you received the wrong article, it is important that you indicate the reason for the return on the reverse of the shipping manifest.